Football and Business: Building Trust In The Workplace

Building trust in the workplace is essential in business today.  So what do you do when business is promised, but the contract is juuuust not signed yet? NFL players during this lockout period are facing this dilemma and so am I.  Speeches and training opportunities are coming in at a faster clip these days—better than…

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Football and Business: Do You Need A Rookie Symposium?

Finding connections in football and business really is so easy!  Today marks day 112 of the NFL lockout.  Yet, the Rookie Symposium happened last week.  Respected coaches and experienced veteran players gave the rookie players valuable MENTORING: advice, inspiration, warnings, hope—all useful information to mentor the new guys, which, as I write in my book,…

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Leadership Icons: Mother Theresa and – Lady Gaga?

When it comes to leadership icons, most people would not put Mother Theresa and Lady Gaga in the same category.  But there was a great article in my new favorite magazine, The Economist, by Schumpeter, which quotes two recent publications that point out the similarities between these two women. Aside from the name changes (and…

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Customer Service Tip – Rory McIlroy’s PGA Tour Lesson for Business

Here’s a great customer service tip: doing more with less means keeping existing customers. So lately I’ve been delivering Customer Service keynotes and workshops more than any other subject! What separates a master from an average customer service rep? Their ability to hear and respond graciously to personal criticism, rudeness, and insane rants, and then–…

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Vancouver Riots: Testosterone Run Amok?

What was up with these Vancouver riots? Yes, the Canadians, who have the reputation of being “such nice people” were rioting and looting in the streets of Vancouver post-NHL loss to Boston. Burning cars? What IS that? Women: would you ever set a random car on fire because your team lost? NEVER is my opinion.…

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NBA Finals — Business And Life Lessons For Us All

Last night’s NBA Finals game had SO many business and personal lessons for us all. 1. Contrary to Randy Newman’s song lyrics, short people got SO much reason to live! Jose (JJ) Barea, who is at least one head shorter than all the other players (he lists his height as 6 feet; the sportscasters call…

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Negotiating Tips – Ladies, Take A Hint From The Men And Don't Settle

Here are some great negotiating tips: Ladies, take a lesson from the NFL. Don’t settle for what you don’t want. Day 86 of the NFL lockout, and no sign of settlement. Guys are hanging out, practicing unofficially, or seeking attention doing crazy things. But the suspense continues. Are men better than women at not giving…

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